In the event of a breakdown with our dog-walking bus, replacement transport is always available within 30–60 minutes. The bus is insured and will be towed to the garage if necessary.

Luna’s Legacy always ensures that adequate protection is provided for the dogs to prevent overheating or hypothermia.

• If temperatures rise above 25°C (77°F), the schedule may be adjusted according to the weather.
• Walks may be moved earlier in the day.
• Walks may be shortened in duration.
• If temperatures exceed 29°C (84°F), dogs will no longer be transported in the dog-walking bus. Instead, we will come to your home to give your dog a short opportunity to go outside.
• Red Heat Code: The dog-walking service will be closed. Notifications will be sent via the app.

• In the event of a bite, the dogs involved will be separated and checked for injuries.
• Owners will be notified as soon as possible, and consultation with the vet will occur if necessary.
• Luna’s Legacy has a first aid kit in the bus, and staff are trained to administer first aid.
• Luna’s Legacy reserves the right, with signed authorization if needed, to take your dog(s) to a veterinarian.
• Owners must provide the name and mobile number of a contact person for urgent communication.
• Arrangements have been made with veterinary practices in Delft and Den Hoorn.

• In case of extreme weather, weather alerts, or icy conditions, walks will be suspended.
• Red Alert: No walks take place.
• Orange Alert: We assess whether walking is safe for the dogs.

• Since we see the dogs daily or weekly, any changes in behavior or posture, discomfort, or injuries are quickly noticed and reported to the owner as soon as possible.
• If needed and in consultation with the owner, we may take the dog to a veterinarian.
• Luna’s Legacy reserves the right, with signed authorization, to take your dog(s) to a veterinarian in urgent cases.

If a dog goes missing unexpectedly:

1. We attempt to locate the dog ourselves while immediately contacting the owner.
2. We notify all nearby animal ambulance services.
3. We contact the police.
4. A post will be shared on social media.
5. If necessary, a search team may be mobilized.